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Service Science in China [electronic resource] / by Jiazhen Huo, Zhisheng Hong.

By: Huo, Jiazhen [author.].
Contributor(s): Hong, Zhisheng [author.] | SpringerLink (Online service).
Material type: materialTypeLabelBookPublisher: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013Description: XIV, 466 p. online resource.Content type: text Media type: computer Carrier type: online resourceISBN: 9783642344978.Subject(s): Business | Production management | Operations research | Decision making | Service industries | Business and Management | Services | Operation Research/Decision Theory | Operations ManagementAdditional physical formats: Printed edition:: No titleDDC classification: 338.4 Online resources: Click here to access online
Contents:
Preface -- Service Economy Knocks -- The Rise of Service Science -- The Connotation of Service Science -- Overview of Service Science Research System -- Service Philosophy -- Resource Allocation -- Operation Management -- Supporting System of Service Technology -- Service Science Application on Traditional Service Industries -- Application of Service Science in the Emerging Service Industries.
In: Springer eBooksSummary: A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China's service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China's service economy.
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Preface -- Service Economy Knocks -- The Rise of Service Science -- The Connotation of Service Science -- Overview of Service Science Research System -- Service Philosophy -- Resource Allocation -- Operation Management -- Supporting System of Service Technology -- Service Science Application on Traditional Service Industries -- Application of Service Science in the Emerging Service Industries.

A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China's service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China's service economy.

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