DEMIRKAN, HALUK et.al. <br/><br/>
SERVICE SYSTEMS IMPLEMENTATION 

 - NEW YORK  Springer  2011 
 - xxvi+307p.,24X16Cms 
<br/><br/><label>ISBN: </label>9781441979032 
<br/><br/><label>Dewey Class. No.: </label>621.38195 D383