Raman, Meenakshi Sharma, Sangeetha <br/><br/>
Technical Communication: Principles and Practice 

 - New Delhi  Oxford University Press  2008 
 - p.599 
<br/><br/><label>ISBN: </label>0199457492 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Barriers to Communication<br/>Group Communication<br/>Active Listening
<br/><br/><label>Dewey Class. No.: </label>82F.8 R165T