000 03331nam a22005415i 4500
001 978-3-319-05975-4
003 DE-He213
005 20200420211751.0
007 cr nn 008mamaa
008 140814s2014 gw | s |||| 0|eng d
020 _a9783319059754
_9978-3-319-05975-4
024 7 _a10.1007/978-3-319-05975-4
_2doi
050 4 _aHD9980-9990
072 7 _aKNS
_2bicssc
072 7 _aBUS070080
_2bisacsh
082 0 4 _a338.4
_223
245 1 0 _aDriving Service Productivity
_h[electronic resource] :
_bValue-Creation Through Innovation /
_cedited by John Bessant, Claudia Lehmann, Kathrin M. Moeslein.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2014.
300 _aX, 230 p. 25 illus.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aManagement for Professionals,
_x2192-8096
505 0 _aPart I: Introduction -- Part II: Perspectives -- Part III: Cases -- Part IV: Future.
520 _aIn a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be "productive", but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator's perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services. Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used and approaches taken in business practice. Research results provide food for thought and valuable advice on the path towards superior service productivity. Throughout the book we also listen to the views and advices of interviewed experts from academia as well as business practice on how to drive service productivity. A forecast on how service productivity and service innovation might evolve in the future provides us - and hopefully you as a reader - with the necessary food for thought to develop our own understanding of driving service productivity in different business settings. Overall, this book is not a traditional "academic product" that summarises the views of a few, but a co-created offering that profited enormously from the contributions of so many.
650 0 _aBusiness.
650 0 _aManagement.
650 0 _aIndustrial management.
650 0 _aInformation technology.
650 0 _aBusiness
_xData processing.
650 0 _aService industries.
650 1 4 _aBusiness and Management.
650 2 4 _aServices.
650 2 4 _aIT in Business.
650 2 4 _aInnovation/Technology Management.
700 1 _aBessant, John.
_eeditor.
700 1 _aLehmann, Claudia.
_eeditor.
700 1 _aMoeslein, Kathrin M.
_eeditor.
710 2 _aSpringerLink (Online service)
773 0 _tSpringer eBooks
776 0 8 _iPrinted edition:
_z9783319059747
830 0 _aManagement for Professionals,
_x2192-8096
856 4 0 _uhttp://dx.doi.org/10.1007/978-3-319-05975-4
912 _aZDB-2-SBE
942 _cEBK
999 _c51290
_d51290