000 08862nam a2200553 i 4500
001 8040176
003 IEEE
005 20220712211751.0
006 m o d
007 cr |n|||||||||
008 171024s2008 maua ob 001 eng d
010 _z 2008299946 (print)
020 _a9780470987797
_qelectronic
020 _a047072708X
020 _z9780470727089
_qprint
024 7 _a10.1002/9780470987797
_2doi
035 _a(CaBNVSL)mat08040176
035 _a(IDAMS)0b00006485f0e68a
040 _aCaBNVSL
_beng
_erda
_cCaBNVSL
_dCaBNVSL
050 4 _aHE7631
_b.S29 2008eb
082 0 0 _a384
_222
100 1 _aSaxtoft, Christian,
_eauthor.
_930857
245 1 0 _aConvergence :
_buser expectations, communications enablers and business opportunities /
_cChristian Saxtoft.
264 1 _aHoboken, New Jersey :
_bJohn Wiley,
_cc2008
264 2 _a[Piscataqay, New Jersey] :
_bIEEE Xplore,
_c[2008]
300 _a1 PDF (xxii, 228 pages) :
_billustrations.
336 _atext
_2rdacontent
337 _aelectronic
_2isbdmedia
338 _aonline resource
_2rdacarrier
490 1 _aTelecoms explained
504 _aIncludes bibliographical references and index.
505 0 _aIntroduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
505 8 _a6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences.
505 8 _a10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index.
506 _aRestricted to subscribers or individual electronic text purchasers.
520 _aConvergence: User Expectations, Communications Enablers and Business Opportunities offers a user-centric and business-oriented analysis of the rapidly changing communications industry. Clear summaries of key technology areas provide the backdrop for an extensive analysis of the expectations set by users and the challenges and opportunities this presents to companies. The process of convergence is characterised by complex interactions between different technical fields, business areas and end-user relations, where traditional telecommunications services, internet-based services and media broadcast services are blending into a continuum of rich new offerings. With these changes the existing hardwired links between user services and specific industry segments are rapidly dissolving. . Presents guide to end-user market trends and expectations . Includes models and analysis of new industry structures and dynamics . Contains comprehensive discussion of innovation as a business driver . Provides wide range of references to reflect the cross-disciplinary scope of convergence . Offers motivation and suggestions for refocus of key business strategies Convergence bridges the fields of business, economics, technology and social studies and analyses business models and practices from across a range of industry segments. The wide scope makes the book an ideal text for technically-minded executives, business-oriented engineers and anyone with an interest in the intricacies of the convergence triggered market changes.
530 _aAlso available in print.
538 _aMode of access: World Wide Web
588 _aDescription based on PDF viewed 10/24/2017.
650 0 _aTelecommunication.
_910437
650 0 _aBusiness
_xCommunication systems.
_930858
655 0 _aElectronic books.
_93294
710 2 _aIEEE Xplore (Online Service),
_edistributor.
_930859
710 2 _aWiley,
_epublisher.
_930860
776 0 8 _iPrint version:
_z9780470727089
830 0 _aTelecoms explained
_930202
856 4 2 _3Abstract with links to resource
_uhttps://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=8040176
942 _cEBK
999 _c74927
_d74927