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020 _a9783030808402
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024 7 _a10.1007/978-3-030-80840-2
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082 0 4 _a658.5
_223
245 1 0 _aAdvances in the Human Side of Service Engineering
_h[electronic resource] :
_bProceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA /
_cedited by Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano.
250 _a1st ed. 2021.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2021.
300 _aXVI, 529 p. 114 illus., 58 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aLecture Notes in Networks and Systems,
_x2367-3389 ;
_v266
520 _aThis book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 25–29 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. .
650 0 _aIndustrial Management.
_95847
650 0 _aTechnological innovations.
_97308
650 0 _aUser interfaces (Computer systems).
_911681
650 0 _aHuman-computer interaction.
_96196
650 0 _aScience—Social aspects.
_932537
650 1 4 _aIndustrial Management.
_95847
650 2 4 _aInnovation and Technology Management.
_933002
650 2 4 _aUser Interfaces and Human Computer Interaction.
_931632
650 2 4 _aScience and Technology Studies.
_932541
700 1 _aLeitner, Christine.
_eeditor.
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_4http://id.loc.gov/vocabulary/relators/edt
_936410
700 1 _aGanz, Walter.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_936411
700 1 _aSatterfield, Debra.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_936412
700 1 _aBassano, Clara.
_eeditor.
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_4http://id.loc.gov/vocabulary/relators/edt
_936413
710 2 _aSpringerLink (Online service)
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773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783030808396
776 0 8 _iPrinted edition:
_z9783030808419
830 0 _aLecture Notes in Networks and Systems,
_x2367-3389 ;
_v266
_936415
856 4 0 _uhttps://doi.org/10.1007/978-3-030-80840-2
912 _aZDB-2-ENG
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