000 | 04113nam a22006375i 4500 | ||
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001 | 978-3-030-51057-2 | ||
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_a10.1007/978-3-030-51057-2 _2doi |
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050 | 4 | _aTK5105.8857 | |
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_aAdvances in the Human Side of Service Engineering _h[electronic resource] : _bProceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / _cedited by Jim Spohrer, Christine Leitner. |
250 | _a1st ed. 2020. | ||
264 | 1 |
_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2020. |
|
300 |
_aXV, 328 p. 68 illus., 45 illus. in color. _bonline resource. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
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338 |
_aonline resource _bcr _2rdacarrier |
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347 |
_atext file _bPDF _2rda |
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490 | 1 |
_aAdvances in Intelligent Systems and Computing, _x2194-5365 ; _v1208 |
|
505 | 0 | _aIdentifying trendsetters in online social networks – a machine learning approach -- Consume less, create more – Digital services in the context of sustainability -- Influence of survey link locational placement on the user rating -- Toward a computable scholarly record -- Research approaches to service innovation: Organizational perspectives -- Innovation-as-a-service: Emergent lessons from an AI innovation management project -- Barriers to Service Innovation using Data Science -- Service design approaches to drive employee engagement. | |
520 | _aThis book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. . | ||
650 | 0 |
_aCooperating objects (Computer systems). _96195 |
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650 | 0 |
_aIndustrial Management. _95847 |
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650 | 0 |
_aUser interfaces (Computer systems). _911681 |
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650 | 0 |
_aHuman-computer interaction. _96196 |
|
650 | 0 |
_aOperations research. _912218 |
|
650 | 0 |
_aComputational intelligence. _97716 |
|
650 | 1 | 4 |
_aCyber-Physical Systems. _932475 |
650 | 2 | 4 |
_aIndustrial Management. _95847 |
650 | 2 | 4 |
_aUser Interfaces and Human Computer Interaction. _931632 |
650 | 2 | 4 |
_aOperations Research and Decision Theory. _931599 |
650 | 2 | 4 |
_aComputational Intelligence. _97716 |
700 | 1 |
_aSpohrer, Jim. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt _949486 |
|
700 | 1 |
_aLeitner, Christine . _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt _949487 |
|
710 | 2 |
_aSpringerLink (Online service) _949488 |
|
773 | 0 | _tSpringer Nature eBook | |
776 | 0 | 8 |
_iPrinted edition: _z9783030510565 |
776 | 0 | 8 |
_iPrinted edition: _z9783030510589 |
830 | 0 |
_aAdvances in Intelligent Systems and Computing, _x2194-5365 ; _v1208 _949489 |
|
856 | 4 | 0 | _uhttps://doi.org/10.1007/978-3-030-51057-2 |
912 | _aZDB-2-ENG | ||
912 | _aZDB-2-SXE | ||
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