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020 _a9783030510572
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024 7 _a10.1007/978-3-030-51057-2
_2doi
050 4 _aTK7895.E42
050 4 _aTK5105.8857
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_223
245 1 0 _aAdvances in the Human Side of Service Engineering
_h[electronic resource] :
_bProceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA /
_cedited by Jim Spohrer, Christine Leitner.
250 _a1st ed. 2020.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2020.
300 _aXV, 328 p. 68 illus., 45 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
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490 1 _aAdvances in Intelligent Systems and Computing,
_x2194-5365 ;
_v1208
505 0 _aIdentifying trendsetters in online social networks – a machine learning approach -- Consume less, create more – Digital services in the context of sustainability -- Influence of survey link locational placement on the user rating -- Toward a computable scholarly record -- Research approaches to service innovation: Organizational perspectives -- Innovation-as-a-service: Emergent lessons from an AI innovation management project -- Barriers to Service Innovation using Data Science -- Service design approaches to drive employee engagement.
520 _aThis book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations. .
650 0 _aCooperating objects (Computer systems).
_96195
650 0 _aIndustrial Management.
_95847
650 0 _aUser interfaces (Computer systems).
_911681
650 0 _aHuman-computer interaction.
_96196
650 0 _aOperations research.
_912218
650 0 _aComputational intelligence.
_97716
650 1 4 _aCyber-Physical Systems.
_932475
650 2 4 _aIndustrial Management.
_95847
650 2 4 _aUser Interfaces and Human Computer Interaction.
_931632
650 2 4 _aOperations Research and Decision Theory.
_931599
650 2 4 _aComputational Intelligence.
_97716
700 1 _aSpohrer, Jim.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_949486
700 1 _aLeitner, Christine .
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
_949487
710 2 _aSpringerLink (Online service)
_949488
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783030510565
776 0 8 _iPrinted edition:
_z9783030510589
830 0 _aAdvances in Intelligent Systems and Computing,
_x2194-5365 ;
_v1208
_949489
856 4 0 _uhttps://doi.org/10.1007/978-3-030-51057-2
912 _aZDB-2-ENG
912 _aZDB-2-SXE
942 _cEBK
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